How to raise a complaint
Email complaints@easyqms.co.uk with a description of the issue, the people and accounts involved, and what outcome you'd like.
What happens next
- We'll acknowledge your complaint within 2 business days.
- We'll investigate and provide a substantive response within 10 business days; if we need longer, we'll tell you and explain why.
- If you're not satisfied with our response, you can request an internal escalation to a director.
External routes
- Data protection complaints: the UK Information Commissioner's Office — ico.org.uk.
- Gas safety concerns about an engineer or installation: Gas Safe Register — gassaferegister.co.uk.
- Aviation security concerns: the UK Civil Aviation Authority — caa.co.uk.
Contact
Questions about this policy? Email privacy@easyqms.co.uk.